Consumables return
no label, multiple items
Get your label for returning multiple items
For the prepaid shipping label link to work properly, you must access it through this Ricoh page only.
Returning multiple items at one time reduces the CO₂ impact of shipping individual ones. For multiple item returns, save and use the original packaging. You can also use a large box that you supply.
Here's what to do:
Remove used toner cartridges from their individual boxes and consolidate the cartridges in the larger box. Tape all seams to prevent leakage.
Click the button to create a prepaid label. Please note: You will need an EDP code to complete the form.* You need only one EDP code when returning multiple cartridges in one box.
Tape the prepaid label to the package.
Drop the package off at a UPS shipping location, or include it with your next pickup or drop-off at your facility. If you call UPS to pick up this specific item, you’re responsible for the pickup cost.
Return package dimensions should be:
No larger than 165 inches (419 cm) in combined length and girth (2x width + 2x height)
No longer than 108 inches (270 cm)
No more than 25 lbs. in weight
*What is an EDP code?
EDP codes are product numbers. You can find the code on the label of the original carton box; sometimes it can be found on the cartridge or container itself. If the box is unavailable and the cartridge/container unmarked, please contact your supplier for this information.
