Consumables return
no label, single item
Get your single item return label
For the prepaid shipping label link to work properly, you must access it through this Ricoh page only.
If a label is not included in the box, you can print a prepaid shipping label to return your used toner cartridge or maintenance kit and have it recycled.
Here's what to do:
Put the used toner cartridge in their individual box. Tape all seams to prevent leakage.
Click the button to create a prepaid label. Please note: You will need the EDP code to complete the form.*
Tape the prepaid label to the package.
Drop the package off at a UPS shipping location or include it with your next UPS pickup or drop-off at your facility. If you call UPS to pick up this specific item, you're responsible for the pickup cost.
Return package dimensions should be:
No larger than 165 inches (419 cm) in combined length and girth (2x width + 2x height)
No longer than 108 inches (270 cm)
No more than 25 lbs. in weight
*What is an EDP code?
EDP codes are product numbers. You can find the code on the label of the original carton box; sometimes it can be found on the cartridge or container itself. If the box is unavailable and the cartridge/container unmarked, please contact your supplier for this information.
