Ricoh named a leader in mail services
Managed digital mail solves today’s toughest challenges
Accelerate access to information
Reduce delays associated with manual handling of physical mail and give employees access to communications faster, for more informed decisions and activity.
Increase visibility and accountability
Chain-of-custody tracking, audit trails, and reporting provide greater control over inbound communications.
Deliver mail anywhere employees work
Give employees access to important communications wherever they work, helping teams stay productive across hybrid, remote, and distributed environments.
Improve business continuity
Maintain the flow of communications during disruptions, office closures, staffing changes, or unexpected events.
How it works: Inbound mail from receipt to analytics
Platform-powered mail operations
Managed by mail experts
Intelligent Delivery Services is a core, managed service of Ricoh’s Intelligent Business Platform (IBP), designed to help modernize inbound mail operations through secured digitization, intelligent routing, and centralized oversight. Shared platform capabilities, including workflow automation, security, integration, analytics, and reporting, provide for consistent operations while our mail specialists ensure effective execution, accountability, and continuous optimization.
Intelligent mail routing & delivery
Where people and automation meet
Mail capture and digitization: Mail is received, physical mail scanned and information structured by AI-powered intelligent document processing (IDP).
Intelligent routing workflows: Business rules and intelligent automation route communications to the appropriate recipients, with oversight ensuring accuracy and accountability.
Secured digital delivery: Employees receive notifications of mail and can access via their devices through a secured and intuitive interface.
Analytics and reporting: Secured dashboards provide visibility into mail volumes, delivery status, service performance, and compliance requirements.
Key features
Intake & routing automation
AI-powered OCR and computer vision automate intake and image capture, while mail specialists provide oversight and exception handling.
Intuitive, secured anywhere access
Employees can access mail securely on their PC, laptop, tablet, or smart device for faster access to information.
Reporting & insights
Dashboards, audit trails, and analytics support compliance, accountability and operational enhancements.
Benefits: A trusted partner for digital mail
One trusted mail partner
One trusted mail partner
With expertise built on 30+ years of mail operations experience, we help reduce complexity and boost accountability across the flow of inbound communications from delivery to reporting and governance.
Physical and digital mail expertise
Physical and digital mail expertise
Our team becomes yours, bringing decades of professional mailroom and automation experience to connect physical mail to digital workflows and increase communications accessibility.
Proven results with proven automation
Proven results with proven automation
Inbound communications become a contributor to business outcomes when physical mail becomes digital, and automated workflows provide secured access and faster mail delivery.
Governance and operational oversight
Governance and operational oversight
Have greater confidence in your information governance and service performance through transparent operations, documented chain of custody, and measurable outcomes for your entire inbound mail operation.